Technical support
Support contracts
We look after your machines with tailored support plans, even if they come from other manufacturers or run on older PLCs. Dedicated remote assistance, guaranteed response within a few hours and a custom ticket system with live chat with the technician.
What we cover
Even the machines nobody wants to touch anymore
Older and discontinued PLCs
Lines that have been running for years, with PLCs and operator panels you can no longer buy. We work on them every day: as long as the machine produces, it is worth keeping it supported.
Machinery from other manufacturers
The plant doesn't need to be built or programmed by us. We start with an analysis of the machine and its software, then take it in charge.
Dedicated remote assistance
For every plant we run a dedicated remote assistance system, even on the oldest PLCs. We connect to the machine securely and step in within hours, without waiting for a site visit.
Ticket system
One ticket per fault, one chat with the technician
A custom ticket system, configured around your company: machines, departments, who opens requests and who approves them.
Photo in the chat: Sarah Adrita · Wikimedia Commons, CC BY-SA 4.0
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Chat with the technician
Every ticket has its own conversation with whoever handles it, from phone or PC.
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Annotated photos
Take the photo with your smartphone and circle the defect before sending it.
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Push notifications
New tickets, status changes and messages reach your phone right away.
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App for iPhone and Android
Installed from the Home Screen, no app store needed.
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Internal approval
If you want, a manager approves requests before they reach us.
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Priorities and deadlines
Every request has a priority, a deadline and a number to call you back.
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History per machine
Interventions, closing notes and attachments stay linked to the machine.
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Contract at a glance
As soon as you log in you see whether your support contract is active and until when.
Support plans
We build the plan around your machines
Every company has different critical lines. We agree together on what to cover and how fast, then put it in the contract.
Covered machines
Choose which equipment to include, from a single machine to the whole plant.
Guaranteed times
For lines that cannot stop, guaranteed response within a few hours.
Remote and on site
Remote assistance to fix things fast, on-site visits when someone needs to get hands on the machine.
Questions about support
Do you support machinery from other manufacturers?
Do you work on old or discontinued PLCs?
How fast do you respond?
How do I open a support request?
Want your machines under a support contract?
Tell us which equipment you have and how critical it is. We will propose the right plan.